Activate the warranty
Fill in the form below to activate the warranty
The warranty is valid for 20 (twenty) years, starting from the date of delivery of the product.
The supporting structure of the mattress, the fabrics, the padding, and the seams are covered by this guarantee, if the relative defects affect the functionality of the mattress.
Cases in which the mattress is not in perfect hygienic conditions or if the defects are attributable to improper use, incorrect use or incorrect maintenance of the mattress are expressly excluded from the coverage of this guarantee.
Any dip over time on the mattress surface of less than 20 mm is due to the normal settling of the structure and the padding and does not constitute a defect.
A tolerance of ± 3% on the measurements, due to the assembly of elastic components, is to be considered normal and does not constitute a defect.
The guarantee provided includes the free repair or replacement of the defective part or component or, only where this is impossible, the replacement of the product.
In cases covered by the guarantee, the customer must send a detailed description of the defect found with indication and size of the mattress.
The mattress under warranty must be sent properly packaged to avoid further damage which will not be answered.
Following inspection of the mattress if the presence of a defect covered by the guarantee is confirmed, the mattress will be repaired or replaced and shipped at its own expense.
If the defect or defect is not covered by the guarantee, the cost of the replacement made and the cost of transport for the return of the mattress will be charged.
The mattress must be removed from the vacuum packaging within a maximum period of 10 days. Complaints on mattresses removed from the packaging after this deadline will not be accepted.
Between the bed base and the mattress it is advisable to place a mattress protector / bed cover
We recommend lifting the mattress weekly from the bed base in order to avoid stagnation of humidity which could cause the formation of mold
Wash the cover at 50-60 ° “delicate” program (only the removable mattresses)
Do not use vacuum cleaners to clean the casing
Do not wet the inner plate
Do not expose to the sun
The mattress must be placed on a slatted base. The double mattress must be placed on a bed surface with a double slat and central support.
It is advisable to turn the head / feet every 6 months or so, in order to equally consume the entire surface of the mattress